Support

What We Can Help With

• Gameplay, bugs, crashes, matchmaking, multiplayer, and connection issues
• Account problems, login issues, and account deletion help
• Chat restrictions, moderation actions, mute or ban review requests, and report-related questions
• Privacy requests, including access, correction, or deletion-related questions
• Ads, rewarded ads, consent-related questions, or ad delivery issues
• Purchase, billing, missing item, or transaction confirmation issues

Purchase and Billing Support

The correct support path may depend on where the purchase was made:

• Google Play / Apple App Store: refunds and billing issues may be handled under the relevant store policies
• Web / CrazyGames: purchases may be processed through CrazyGames, Xsolla, or another applicable payment provider for that flow

If you are unsure where the purchase was made, contact us and we will help direct you to the right support path.

To Help Us Assist You Faster

Please include as many relevant details as possible in your message, such as:

• Your in-game name
• Your platform: iOS, Android, or web
• A short description of the issue
• Screenshots or videos, if helpful
• Any order ID, receipt, or transaction reference for billing issues

Ads and Privacy Choices

Some ad and privacy choices are managed directly in the game, through consent prompts, or through your device settings. These settings may affect how ads are delivered, but they do not necessarily disable all ads.